Unlimited helpdesk
Remote help for every staff member on a covered screen, with priority for anything stopping patient care.
Medical practice IT · Sydney
IT support that keeps your practice seeing patients.
Managed IT, cybersecurity and practical AI for GP clinics, medical centres and allied health practices. We look after the reception PCs, consult rooms, clinical software, backups and compliance, so your team can look after patients.
From $75 per screen, per month. Three simple plans, no hourly bills.
- Clinical software support
- Essential Eight aligned
- Tested backups
Built around
- RACGP Standards
- ASD Essential Eight
- Privacy Act & NDB scheme
- My Health Record obligations
IT for medical practices
Everything a clinic depends on, looked after by one team.
A frozen reception PC means a waiting room backing up. We know how a practice runs, which systems matter most, and who to call when a vendor is the problem.
Clinical software
Support for practice management and clinical systems such as Best Practice and MedicalDirector, including updates, user access, database backups and vendor coordination.
Front desk & consult rooms
Reception and consult room PCs, label and script printers, scanners, card readers and second screens set up the same way in every room.
Secure remote access
Doctors can review results and write notes from home or another site with multi-factor sign-in, without exposing your network.
Backup you can trust
Encrypted nightly backups of your clinical database and documents, with regular test restores so you know recovery works before you need it.
Accreditation evidence
Documented IT controls, asset registers and incident processes that support your RACGP accreditation and Privacy Act obligations.
Multi-site practices
Consistent setup, shared policies and central management across every location in a medical group or allied health network.
Managed IT services
Proactive support, from $75 per screen.
We monitor, patch and protect your environment around the clock and fix problems before your staff notice them. When something does go wrong, you call one number.
Cybersecurity & Essential Eight
Endpoint protection, patching, MFA, email filtering and a roadmap to lift your Essential Eight maturity.
Microsoft 365
Email, Teams and SharePoint set up securely, with licences, accounts and devices managed for you.
Backup & disaster recovery
Backups of servers, clinical data and cloud mail, plus a written recovery plan your practice manager can follow.
Monitoring & infrastructure
Firewalls, Wi-Fi, switches and internet links watched 24/7, with alerts acted on before they become outages.
Vendors & planning
We deal with your telco, software and hardware suppliers, and plan device replacements so budgets hold no surprises.
AI solutions
Practical AI that gives your team time back.
We help practices pick the AI tools that are worth using, set them up safely and connect them to the systems you already have.
AI scribe setup & governance
Choose, configure and roll out an AI scribe, with consent wording, data storage settings and staff guidance in place.
Reception automation
Automate recall reminders, inbox sorting, form intake and common phone and email questions so reception can focus on patients in the room.
Policy & knowledge assistant
A private assistant trained on your own policies, procedures and onboarding documents that staff can ask in plain English.
AI marketing & local SEO
Help new patients find you with an optimised website, Google Business Profile and content that follows AHPRA advertising rules.
Workflow integration
Connect forms, Microsoft 365 and business apps so information moves without re-keying.
AI opportunity assessment
A short review of where AI can safely save time in your practice, with a fixed quote for anything you want to build.
Patient privacy comes first. We check where each AI tool stores data, prefer Australian hosting, switch off model training on your data, and document every tool so it stands up to a privacy review.
Getting started
Onboarding without disrupting clinic hours.
Most practices are fully onboarded within a month. Changes happen before opening, after close or between sessions.
Free IT review
We walk through your practice, systems and risks, then give you a written summary and a fixed monthly price.
Secure the basics
MFA, backups, patching and endpoint protection go in first, because they reduce the most risk.
Standardise every room
Reception and consult room PCs, printers, modems and accounts are cleaned up and documented.
Report and improve
You get regular health reports, a technology roadmap and help with accreditation evidence.
Questions practices ask
Frequently asked questions
Do you support Best Practice and MedicalDirector?
Yes. We look after the computers, servers, networks and backups these systems run on, manage user access and updates, and work directly with the software vendor when an issue sits on their side.
How does your service help with RACGP accreditation?
The RACGP Standards expect practices to manage information security, backups and access. We document the controls we put in place and keep the evidence your surveyor will ask for, such as asset lists, backup test results and incident procedures.
What is the Essential Eight and do we need it?
The Essential Eight is the Australian Signals Directorate's baseline set of cyber controls, including MFA, patching and backups. It is not mandatory for private practices, but it is the clearest way to reduce ransomware risk and show insurers you take security seriously.
Is AI safe to use with patient information?
It can be, with the right setup. We check where each tool stores data, how long it keeps it and whether it is used for training, then configure consent, access and retention settings to suit your Privacy Act obligations.
Do you only work with medical practices?
Healthcare is our focus, but we also provide managed IT and AI services to small and medium businesses and multi-location organisations across Sydney.
Find out where your practice IT stands.
Our free practice IT review covers security, backups, clinical software and compliance. You keep the written summary either way.