Pricing
Three simple plans, all priced per screen, per month. No hourly bills for helpdesk calls and no surprise invoices when something breaks. A screen is any computer your team works at, such as reception desks, consult rooms and the nurse station. Modems, printers and other IT devices are included at no extra cost.
Core support and protection for your computers and IT devices.
$75per screen / month
+ GST
Recommended for most practices
Healthcare-focused support with stronger security and clinical software help.
$90per screen / month
+ GST
Best for accreditation
Full protection, compliance evidence and IT planning for established practices and groups.
$110per screen / month
+ GST
All plans: month-to-month screen count, prices in AUD excluding GST. Hardware, software licences and projects are quoted separately.
Calculator
Pick a plan and the number of screens in your practice. Add or remove screens as your team changes and your bill adjusts the following month.
Compare plans
| Feature | Essential $75 | Professional $90 | Complete $110 |
|---|---|---|---|
| Support | |||
| Unlimited remote helpdesk | Business hours | Business hours | + after-hours critical |
| Priority response for patient-care issues | Not included | Included | Included |
| Clinical software support and vendor coordination | Not included | Included | Included |
| Staff onboarding and offboarding | Not included | Included | Included |
| Microsoft 365 user and licence admin | Included | Included | Included |
| Devices covered | |||
| Desktops and laptops (each counts as a screen) | Included | Included | Included |
| Modem, router and Wi-Fi support | Included | Included | Included |
| Printers, scanners and label printers | Included | Included | Included |
| Card readers, NAS, switches and other IT devices | Included | Included | Included |
| Internet provider (telco) fault coordination | Included | Included | Included |
| Firewall and network management | Not included | Included | Included |
| Security | |||
| 24/7 monitoring and alerts | Included | Included | Included |
| Patching and updates | Included | Included | Included |
| Managed antivirus | Included | Included | Included |
| Email security and phishing filtering | Not included | Included | Included |
| Multi-factor authentication setup and enforcement | Not included | Included | Included |
| Advanced threat detection, monitored 24/7 | Not included | Not included | Included |
| Staff security awareness training | Not included | Not included | Included |
| Backup and compliance | |||
| Backup monitoring | Daily | Daily | Daily |
| Backup test restores | Not included | Quarterly | Monthly |
| Written disaster recovery plan | Not included | Not included | Included |
| Essential Eight roadmap and accreditation evidence | Not included | Not included | Included |
| Reporting and planning | |||
| Monthly IT health report | Included | Included | Included |
| Annual IT plan and strategy review | Not included | Not included | Included |
Examples
Monthly cost excluding GST. Screen counts are illustrative; your quote is based on the screens your practice actually uses.
| Practice | Screens | Essential | Professional | Complete |
|---|---|---|---|---|
| Solo GP or allied health room | 4 | $300 | $360 | $440 |
| Small clinic, 3–4 doctors | 12 | $900 | $1,080 | $1,320 |
| Medical centre, 8 doctors plus nursing | 24 | $1,800 | $2,160 | $2,640 |
| Multi-site medical group | 45 | $3,375 | $4,050 | $4,950 |
Pricing questions
Most medical practices choose Professional, which adds clinical software support, email security and MFA. Choose Complete if you want Essential Eight work, accreditation evidence and after-hours critical support. Essential suits small offices with simpler needs.
Any desktop or laptop a staff member logs into to do their work. A consult room with one PC and two monitors is one screen. Shared kiosks or waiting room check-in devices are counted the same way.
No. Your modem, router, Wi-Fi, printers, scanners, label printers, card readers and other IT devices are supported as part of your plan. You only pay per screen. Buying new devices is quoted separately.
No. Essential is $75, Professional $90 and Complete $110 per screen per month, all before GST. The calculator shows the GST-inclusive total.
Yes. You can move up or down a plan, and the new rate applies from the following month. All screens at one practice are on the same plan.
Tell us and we will set up the new screen. Your bill adjusts from the following month. The same applies when you remove a screen.
Book a free practice IT review. We look at your screens, systems and risks, recommend a plan and send a written summary with a fixed monthly price.
Start with a free practice IT review. We'll recommend a plan and give you a fixed monthly price. No obligation.