Unlimited helpdesk
Remote help for everyone on a covered screen, from password resets to software that won't open.
Small business IT support
Small business IT support, without the IT department.
One flat monthly price per computer covers helpdesk, monitoring, security and Microsoft 365 for your whole team. When something breaks, you call one number and a real person helps.
From $75 per screen, per month. Compare plans
What's included
Everything a small team needs from IT
24/7 monitoring
Computers, servers and network equipment watched around the clock, with alerts acted on quickly.
Security built in
Endpoint protection, patching, MFA and email filtering to keep ransomware and phishing out.
Microsoft 365 managed
Email, Teams and SharePoint set up securely, with licences, accounts and devices managed for you.
Modems, printers & devices
Modems, routers, Wi-Fi, printers, scanners and other IT devices supported at no extra cost.
Onboarding & offboarding
New starters set up on day one and accounts removed promptly when people leave.
Why small businesses choose us
A whole IT team for less than one hire
Most small businesses can't justify a full-time IT person. A flat per-screen rate gives offices, professional services firms, retailers and trades across Sydney a full support team, and we're paid to prevent problems, not to bill hours for them.
Simple pricing
Essential $75, Professional $90 or Complete $110 per screen per month plus GST. Add or remove screens as your team grows.
One point of contact
We deal with your internet provider, software vendors and hardware suppliers, so you don't have to.
IT planning
An annual technology plan and device replacement schedule, so there are no budget surprises.
Monthly health report
A plain-English summary of patching, backups, security and open issues.
Questions
Small business IT support FAQs
What counts as a screen?
Any desktop or laptop a staff member logs into for work. A PC with two monitors is one screen. Modems, printers and other IT devices are supported at no extra cost.
Do we need a server?
Not usually. Most small businesses run well on Microsoft 365 and cloud apps. If you already have a server, we look after it and can advise whether moving to the cloud makes sense.
Is after-hours support included?
Remote support during business hours is unlimited on every plan. The Complete plan adds after-hours support for critical issues. On-site visits outside agreed maintenance windows are quoted separately.
Is there a lock-in contract?
We'll agree terms with you in your proposal. Our goal is to keep clients because the service is good, not because of a contract.
Related services
Often paired with
Get your fixed monthly price.
Tell us how many computers your team uses and we'll send a clear quote after a free review.