Clinical software support
Help with practice management and clinical systems such as Best Practice and MedicalDirector, including updates, user access and database backups.
Healthcare IT · Sydney
IT support built for medical practices.
GP clinics, specialist rooms, medical centres and allied health practices depend on technology from the first booking to the last script. We look after all of it, so your team can stay focused on patients.
From $75 per screen, per month. Compare plans
What's included
One team for every system your practice runs on
Front desk & consult rooms
Reception and consult room PCs, script and label printers, scanners, card readers and second screens set up the same way in every room.
Security & Essential Eight
MFA, patching, endpoint protection and email filtering, with a roadmap to lift your Essential Eight maturity.
Backup & recovery
Encrypted nightly backups of your clinical database and documents, with regular test restores.
Vendor coordination
We deal with your software vendor, telco and hardware suppliers so your practice manager doesn't have to.
Multi-site standardisation
Consistent setup, shared policies and central management across every location in your group.
Why it matters
Downtime in a practice means patients waiting
A practice can't pause when a PC freezes or the internet drops. Our support is shaped around clinic hours, clinical systems and healthcare obligations.
Accreditation ready
We document IT controls, asset lists, backup tests and incident steps to support your RACGP accreditation.
Privacy Act obligations
Practices hold sensitive health information. We help you protect it and respond properly under the Notifiable Data Breaches scheme.
My Health Record
Participating practices need a written security and access policy. We help you put sensible controls behind it.
Work around clinic hours
Updates and changes happen before opening, after close or between sessions, never in the middle of a busy morning.
Questions
Healthcare IT FAQs
Which practice software do you support?
We support the computers, servers, networks and backups behind common practice systems such as Best Practice and MedicalDirector, and coordinate with the vendor when an issue sits on their side.
Do you work with allied health practices?
Yes. Physiotherapy, psychology, dental, podiatry and other allied health practices have similar needs, and the same per-screen pricing applies.
Can you help with our RACGP accreditation?
We can provide the IT evidence surveyors commonly ask about, such as backup test results, asset registers, access controls and incident procedures.
How much does it cost?
There are three plans per screen per month plus GST: Essential $75, Professional $90 and Complete $110. Most practices choose Professional. A screen is any computer your team works at. Hardware, licences and projects are quoted separately.
Related services
Often paired with
See where your practice IT stands.
Our free review covers security, backups, clinical software and compliance. You keep the written summary either way.