Unlimited helpdesk
Remote help for every staff member on a covered screen, with priority for anything stopping patient care.
Managed IT support
Unlimited IT support from $75 per screen.
Three simple per-screen plans cover helpdesk, monitoring, patching and more for every computer your team uses. When something goes wrong, you call one number and a real person helps.
From $75 per screen, per month. Compare plans
What's included
Support that fixes problems before staff notice
24/7 monitoring
Computers, servers and network equipment watched around the clock, with alerts acted on quickly.
Patching & updates
Operating systems and applications updated on a schedule that suits clinic hours.
Modems, printers & devices
Modems, routers, Wi-Fi, script and label printers, scanners, card readers and other IT devices supported at no extra cost.
Onboarding & offboarding
New starters set up on day one and accounts removed promptly when people leave.
IT planning
An annual technology plan and device replacement schedule, so there are no budget surprises.
Why it matters
Predictable costs, proactive support
Hourly IT support rewards slow fixes. A flat per-screen rate means we're paid to prevent problems, not to bill for them.
Simple pricing
Essential $75, Professional $90 or Complete $110 per screen per month plus GST. Add or remove screens as your team changes.
Priority for patient care
Issues that stop consults or bookings jump the queue.
One point of contact
We coordinate your software vendor, telco and hardware suppliers.
Monthly health report
A plain-English summary of patching, backups, security and open issues.
Questions
IT support FAQs
What counts as a screen?
Any desktop or laptop a staff member logs into for work. A consult room PC with two monitors is one screen. Modems, printers and other IT devices are supported at no extra cost.
Is after-hours support included?
Remote support during business hours is unlimited on every plan. The Complete plan adds after-hours support for critical issues. On-site visits outside agreed maintenance windows are quoted separately.
Is there a lock-in contract?
We'll agree terms with you in your proposal. Our goal is to keep clients because the service is good, not because of a contract.
Related services
Often paired with
Get your fixed monthly price.
Tell us how many screens your practice uses and we'll send a clear quote after a free review.